Bg355 Privacy Policy — Your data is safe with us

Bg355 collects certain information to provide you with the best possible service. This data comes from three main sources — what you provide directly, what is automatically collected while you use the platform, and information received from third-party verification services.

Information collected automatically from your device includes cookie data, session information, and browsing behaviour. This is primarily used to ensure platform security and personalise your experience.

Bg355 uses your data solely to provide and improve its services and to meet legal obligations. We never use your information for unnecessary purposes.

• Account management: For registration, login, password recovery, and account security.
• Payment processing: For deposits, withdrawals, and transaction verification.
• KYC & Identity Verification: To meet legal requirements and verify account authenticity.
• Customer support: To respond effectively to your complaints and enquiries.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To identify unusual gaming behaviour and provide support where needed.
• Platform improvement: Used analytically to improve the overall user experience.
• Notifications & Offers: To send you relevant bonuses and promotions based on your preferences (with the option to opt out).

Bg355 does not sell or rent your personal data to third parties. However, in certain limited circumstances, it may be necessary to share information with specific service providers.

• Payment Processors: Only the minimum necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• KYC Service Providers: Information may be shared with licensed third parties for identity verification purposes.
• Legal authorities: We are legally required to provide information when directed by a court order or a legitimate request from a regulatory authority.
• Game Providers: Licensed game providers operating Live Casino or slots may access a minimum amount of data.
• Fraud prevention agencies: Your information may be checked against industry-standard blacklists and fraud prevention databases used across the online gambling sector.

All third parties listed above are bound by confidentiality agreements with bg355 and are required to use any shared data solely for its intended purpose. We verify the data protection standards of any third party before sharing information with them.

The bg355 website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device. They help remember your session and improve your experience on the platform.

Types of cookies used on bg355:

• Essential Cookies: Essential for maintaining login sessions and core platform functionality. These cannot be disabled.
• Analytics Cookies: To understand which pages are used most and how users navigate the platform.
• Preference Cookies: To remember your language preference, display settings, and gaming preferences.
• Security cookies: To detect access to your account from multiple devices and prevent fraud.

Bg355 believes every user should have full control over their own data. Your privacy rights are detailed below:

To exercise any of these rights support@bg355.betor email us at Help Center contact us. We are committed to responding to your request within 30 business days.

Bg355 has adopted industry-leading technical and organisational measures to protect your personal and financial data. Our security framework is multi-layered and continuously improved.

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption, the same standard used by the banking industry.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): An extra layer of security is applied at login through OTP verification.
• Firewall & DDoS Protection: Advanced network security measures that prevent unauthorized access and attacks.
• Regular Security Audits: Penetration testing and vulnerability assessments conducted by third-party specialists.
• Access control: Only authorized personnel can access specific data — a least-privilege access policy is strictly followed.
• Data Backup: Regular encrypted backups ensure your data is never lost due to technical issues.

Bg355 does not retain your data for longer than necessary. Retention periods are defined based on the type of data and the purpose for which it was collected:

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

Bg355 strictly prohibits anyone under 18 from creating an account or using the platform. We do not knowingly collect personal data from minors.

• Age verification is carried out at registration, and KYC documentation is required in cases where there is any suspicion.
• If any minor's information is collected by mistake, it is deleted immediately and the associated account is closed.
• If parents suspect their child is using bg355, they should immediately support@bg355.betto get in touch.

Bg355 reserves the right to modify or update this Privacy Policy as needed. Updates may occur due to changes in law, the addition of new services, or business developments.

• For significant changes, advance notice will be sent to your registered email or mobile number.
• The date of any changes will always be shown at the top of this page as the "Last Updated" date.
• Continued use of the platform after the notice is issued will be considered acceptance of the updated policy.
• If you object to the updated policy, you may contact support to request account closure.

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team directly.

• Email: support@bg355.bet
• Live Chat: Click the chat button at the bottom right of any page on the platform — Bengali support available 24/7.
• Help centre: bg355 Help Centre Visit us.